Free Standard Delivery*

I've received my monthly statement and a payment is due, but I've not yet received my goods.

It is best for you not to pay any money towards your statement until you have received and are happy with your goods, if you have paid, make sure you contact Klarna’s customer service team, who will resolve the issue for yourself. If your item has not arrived by the payment due date, then we can postpone payment until after your item has arrived.